Question 1

Pricing

Accepted Answer

Two unique services:

Standard 24 hour turnaround - £1.30 per audio minute
Priority (asap) turnaround - £1.60 per audio minute

Example: 10 minute audio file = £1.30 per audio minute = £13.00 + VAT

Except where otherwise agreed, our price structure is based on a per audio minute basis. Rates will be reviewed annually and any increases will be notified within one month of implementation.

Invoices are automatically sent out at month end.

Question 2

Payment

Accepted Answer

PetSec issue invoices on or as near to the first of the month, based on the working week. As an example, if the 1st day of the month falls on a Saturday then invoices will be emailed direct to the client on the 3rd. Payment is due strictly 30 days from the date of the invoice unless otherwise stated. Payment can be made by: bank transfer, PayPal and credit card via our FileManager system. We reserve the right to charge interest on overdue amounts at a rate of 8% above the Bank of England base rate on the outstanding balance from the date the invoice is due until the date of payment.

Question 3

Equipment & facilities

Accepted Answer

Each client will provide PetSec with templates and sample documents, as necessary, to enable PetSec to perform its services to the required standard and within the specified timeframe.
PetSec will provide each client with unique log-in details to enable them to access the secure online system in order to upload sound files (if so required) and download complete transcripts.
In addition, the PetSec free App is available to all clients.
The PetSec FileManager system is unique in the market. Tailored and built specifically for OutSec it provides clients with additional historical information and acts as a useful tool for client management.

Question 4

Delivery

Accepted Answer

PetSec will endeavour to complete the transcription project by the dates agreed with you. If there is any reason why the completion of the transcription project is going to be unduly delayed, PetSec will inform you as soon as possible. We reserve the right to change turnaround times and prices quoted due to changes in the specifications, quantities, legibility and/or quality of origin or source material or delivery. PetSec cannot be held liable for damage to any media supplied by the customer either in our possession or in transit.

Question 5

Security

Accepted Answer

PetSec adheres to GDPR and the Data Protection Act and will hold and process any personal information provided to them by parties and other interested parties in order to facilitate the provision of transcription services. All data is processed in accordance with the requirements of the regulations.

Question 6

Confidentiality

Accepted Answer

PetSec will undertake to keep all information supplied by you strictly confidential. All transcribers have signed full and comprehensive confidentiality agreements. All transcribers are required to comply with our strict security compliance measures. We may use ‘testimonies’ delivered via email for marketing purposes.

Question 7

Cancellation

Accepted Answer

All minutes transcribed until written notification of cancellation of project is received will be paid for by the client. In the event a project is cancelled while it is being transcribed the client will be deemed liable for work carried out up to the time written or verbal instruction was given to cease the project.

Question 8

Liability

Accepted Answer

Clients will be deemed to be responsible for proofreading all completed transcripts and no responsibility will be accepted by PetSec for any errors arising in final copies of a completed transcript or any loss, damages, costs, expenses or liability suffered by you and arising from your subsequent use of any documentation produced.

Question 9

File Retention Policy

Accepted Answer

In line with our security policies, we do not retain audio or text files of completed projects beyond 40 days of delivery of the project. Safeguarding your data security is crucial to us.

Question 10

Warranties

Accepted Answer

PetSec shall not be liable for any loss, damage, costs, expenses or other claims arising from any client material which is lost or damaged of which you have not retained a copy. Recordings will be kept on our Secure Server for 40 days before deletion. PetSec reserves the right to defer or to cancel the Contract without liability to you if it is prevented from or delayed in the carrying on of its business due to external circumstances outside its reasonable control, including but not limited to, acts of God, fire, acts of terrorism and breaks in electricity supply or telecoms. PetSec does not accept liability to Customer for direct or consequential economic loss (including loss of profit or business).

Question 11

Governing Law

Accepted Answer

English law shall govern this Agreement, and the parties shall submit to the exclusive jurisdiction of the English courts.

Question 12

About us

Accepted Answer

We are PetSec Services Limited. PetSec has been the leading award-winning UK provider of transcription services since 2002.
The backbone of our success is our fantastic team of experienced transcribers in addition to the dedicated one-to-one service that is tailored to each client. A lead and backup typist is allocated to each and every client to ensure the premium quality for which we are known. You will not find the same quality of service anywhere else.

Part of the OutSec Group

Terms & Conditions

If you have a question, we hope we’ve answered it below, but if not, please call us on 020 7112 7538